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Frequently Asked Questions

Frequently Asked Questions



Q: What are BBBYO products made of?

Our Future Bottles are made of the highest grade 18/8 Stainless Steel, are BPA free, and are built to last a lifetime. 


Our Glass Is Greener Bottles are made of heat resistant borosilicate glass and are absolutely BPA free.

Glass is infinitely recyclable, and by reusing glass, we reduce plastic pollution in our waterways. 


Both are excellent alternatives to single-use plastic water bottles.


Q: Why does my Glass is Greener bottle come with the carry case?

Our Cooler Carry Covers help to make glass bottles portable. The 5mm protective neoprene makes them waterproof, tough and shock-absorbing. They also help keep drinks cool!  


Q: How long can I expect my drinks to stay hot and cold?

Due to our Future Bottles double-walled construction, hot coffee, chocolate and tea will stay piping hot for 6 hours and keep warm for up to 12 hours when unopened. Cold drinks will stay cold for more than 24 hours when unopened.

Q: How do I clean my BBBYO products?

We recommend washing your Future bottle with warm water and soap after every use. The Glass is Greener range, however, is completely dishwasher safe.


Q: If I lose a bottle cap can I buy a replacement cap?

Yes you can. Please see our website. 


Q: Where are BBBYO products manufactured?

Our bottles and drink containers are designed in Australia and responsibly made in China.


Q: I want to start selling BBBYO in my store. How do I get started? 

We accept wholesale accounts for larger orders. Please email  


Q: I'd like to add my company logo to your products for my business or events.

We can definitely do that. Please see our Design your Own page.


Q: What payment methods do you accept?

We accept most major credit/debit cards, along with PayPal. 


Q: How long will it take for my order to ship? 

Economy Shipping

Your order will ship within 1 business day and arrive within 1-4 business days after the order was shipped.


International Shipping

For most countries, you can expect delivery in 8–11 business days from the time your order is placed (including a 1-3 day processing period), this may vary depending on your country’s customs requirements.


Q: How will my bottles be packaged?   

We avoid using any plastic in our packaging, so your bottles will come in a cardboard carton, sometimes with tissue paper for fragile items. The carry cover will protect their transport.


Q: How do I keep up to date with new product releases and specials?

 Join our email newsletter below and connect with us on Facebook or Instagram today!  


Q:  How do I get in touch with you?

Click on the Contact Us link on our website.